TERMS AND CONDITIONS
Full Trolley

Last Updated: 6 March 2026

Welcome to Full Trolley. These Terms and Conditions govern your use of our website, mobile platforms, and services. By accessing or purchasing from Full Trolley, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

  1. COMPANY INFORMATION

Full Trolley is an online retail platform providing groceries, household goods, and related products.

Business Name: Full Trolley
Website: www.fulltrolley.co.za
Email: online@fulltrolley.co.za
Location: Johannesburg, South Africa

  1. ELIGIBILITY TO USE THE WEBSITE

By using this website you confirm that:

You are 18 years or older or using the site under the supervision of a parent or guardian.

You are legally capable of entering into binding agreements.

The information you provide is accurate and complete.

Full Trolley reserves the right to refuse service, cancel orders, or terminate accounts if these conditions are violated.

  1. ACCOUNT REGISTRATION

When creating an account you agree to provide accurate information and maintain the confidentiality of your account login details.

You are responsible for all activities conducted through your account.

Full Trolley will not be liable for losses arising from unauthorized access due to negligence in protecting your login details.

  1. PRODUCT AVAILABILITY

All products listed on the website are subject to availability.

Due to the nature of grocery retail, certain items may become unavailable after an order is placed.

If a product becomes unavailable, Full Trolley may:

  • Remove the item from the order and issue a refund.
  • Offer a suitable substitute product.
  • Contact the customer to confirm an alternative.
  • Full Trolley reserves the right to limit quantities purchased per customer.
  1. PRODUCT SUBSTITUTIONS

Where items are unavailable, Full Trolley may provide a substitute product of similar type and value.

Customers may choose to accept or decline substitutions where the option is available during checkout.

If substitutions are not accepted, unavailable items will be removed and refunded.

  1. WEIGHT BASED PRODUCTS

Certain products such as meat, fresh produce, deli items, and baked goods may be sold based on estimated weight.

The final price charged may vary slightly depending on the actual weight packed.

Full Trolley will always attempt to supply products as close as possible to the ordered weight.

  1. PRICING

All prices displayed on the website:

  • Are in South African Rand (ZAR).
  • Include VAT where applicable.
  • Full Trolley reserves the right to correct pricing errors at any time.
  • If an item is incorrectly priced, we may cancel the order or contact you before dispatch.
  1. ORDER ACCEPTANCE

Placing an order on the website does not constitute final acceptance.

Orders are only confirmed once payment has been successfully processed and Full Trolley confirms the order for dispatch.

Full Trolley reserves the right to cancel orders due to suspected fraud, pricing errors, stock shortages, or payment issues.

  1. PAYMENTS

Payments may be processed via secure third party payment providers.

Accepted payment methods may include credit cards, debit cards, EFT, and other online payment gateways.

Full Trolley does not store credit card information.

  1. DELIVERY

Delivery is available within selected service areas.

Delivery times are estimates only and may vary due to traffic, weather, demand, or unforeseen circumstances.

Customers must ensure that the delivery address provided is accurate and that someone is available to receive the order.

If delivery fails due to incorrect information or no one being available to receive the order, additional delivery charges may apply.

  1. DELIVERY INSPECTION

Customers must inspect their order at the time of delivery.

Any missing items, damaged products, or incorrect items must be reported within 24 hours of delivery.

Failure to report issues within this time may result in the claim being declined.

  1. PERISHABLE GOODS

Due to food safety regulations, perishable goods such as fresh produce, dairy, frozen products, and meat cannot be returned once delivered unless they are defective or damaged.

Customers should ensure items are stored correctly after delivery.

  1. RETURNS AND REFUNDS

Returns are processed in accordance with the Consumer Protection Act (CPA).

Refunds may be issued for:

  • Defective products
  • Incorrect items supplied
  • Items damaged during delivery

Refunds will generally be processed using the original payment method.

Full Trolley reserves the right to inspect claims before issuing refunds.

  1. REFUND AND CLAIM ABUSE

Full Trolley monitors refund and missing item claims.

Where repeated refund requests or suspicious activity is detected, Full Trolley reserves the right to:

  • Refuse further refunds
  • Suspend accounts
  • Cancel future orders
  1. CANCELLATION POLICY

Orders may be cancelled before they are processed or dispatched.

Once an order has been packed or dispatched, cancellation may no longer be possible.

A reasonable cancellation or handling fee may apply.

  1. REFUSAL OF DELIVERY

Full Trolley reserves the right to refuse delivery if:

  • The delivery environment is unsafe.
  • Valid identification cannot be provided for restricted products.
  • Customers behave in a threatening or abusive manner toward staff.
  1. WEBSITE USE

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to systems.
  • Copy or reproduce website content without permission.
  • Interfere with the functionality of the website.
  1. INTELLECTUAL PROPERTY

All website content including logos, graphics, images, text, and product listings are the property of Full Trolley or its licensors.

Unauthorized use is prohibited.

  1. LIMITATION OF LIABILITY

Full Trolley will not be liable for indirect losses, loss of profits, delays beyond reasonable control, or damages arising from misuse of the website.

Total liability will not exceed the value of the order placed.

  1. PRIVACY

Customer information is handled in accordance with the Protection of Personal Information Act (POPIA).

Full Trolley will not sell or distribute personal information without consent unless required by law.

  1. THIRD PARTY LINKS

The website may contain links to third party websites.

Full Trolley is not responsible for the content or practices of these sites.

  1. CHANGES TO TERMS

Full Trolley reserves the right to update these Terms and Conditions at any time.

Updated versions will be posted on the website with a revised date.

Continued use of the site constitutes acceptance of the updated terms.

  1. GOVERNING LAW

These Terms are governed by the laws of South Africa.

Any disputes will fall under the jurisdiction of the South African courts.

  1. CONTACT INFORMATION

For any queries regarding these Terms and Conditions:

Email: online@fulltrolley.co.za
Website: www.fulltrolley.co.za