DELIVERY POLICY

Full Trolley

Last Updated: 6 March 2026

This Delivery Policy outlines how deliveries are handled by Full Trolley. By placing an order with Full Trolley, you agree to the terms outlined in this policy.

  1. DELIVERY AREAS

Full Trolley currently delivers within selected service areas.

Delivery availability may depend on your location and delivery capacity. Customers will only be able to place orders for delivery in areas supported by our system.

Full Trolley reserves the right to decline delivery orders outside of our service areas.

  1. DELIVERY TIMES

Delivery times shown during checkout are estimates and may vary.

Factors that may affect delivery times include:

  • Traffic conditions
  • Weather conditions
  • High order volumes
  • Public holidays
  • Operational delays

Full Trolley will always make reasonable efforts to deliver orders within the estimated time.

  1. DELIVERY FEES

Delivery fees may apply depending on:

  • Delivery location
  • Order value
  • Promotions or special offers

The applicable delivery fee will be clearly displayed during checkout before payment is completed.

  1. ORDER PROCESSING

Orders will only be processed once payment has been successfully received.

Orders are packed as close as possible to the scheduled delivery time to ensure freshness and quality.

  1. CUSTOMER AVAILABILITY

Customers must ensure that someone is available to receive the order at the delivery address.

If no one is available to receive the order:

  • The driver may attempt to contact the customer.
  • If contact cannot be made, the order may be returned.

A redelivery fee may apply.

  1. DELIVERY ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address.

Full Trolley will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Additional charges may apply if redelivery is required.

  1. DELIVERY INSPECTION

Customers are encouraged to inspect their order at the time of delivery.

Any issues such as missing items, damaged products, or incorrect items should be reported within 24 hours of delivery.

  1. DELIVERY DELAYS

Full Trolley is not responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Traffic delays
  • Extreme weather conditions
  • Power outages or load shedding
  • Vehicle breakdowns
    Public emergencies

In such cases, Full Trolley will make every effort to complete delivery as soon as reasonably possible.

  1. CONTACTLESS DELIVERY

Where applicable, Full Trolley may offer contactless delivery.

In such cases, orders may be left at the customer's door or another designated safe location if requested.

Once the order has been delivered to the requested location, responsibility for the order transfers to the customer.

  1. FAILED DELIVERIES

A delivery may be considered failed if:

  • The delivery address cannot be located.
  • The customer cannot be contacted.
  • The customer is not available to receive the order.
  • Unsafe delivery conditions are encountered.

In such cases, Full Trolley reserves the right to cancel the order or charge a redelivery fee.

  1. REFUSAL OF DELIVERY

Full Trolley reserves the right to refuse delivery if:

  • The delivery environment is unsafe.
  • Customers behave in a threatening or abusive manner toward staff.
  • Legal age verification for restricted items cannot be completed.

  1. PERISHABLE GOODS

Many products sold by Full Trolley are perishable.

Customers should ensure that someone is available to receive the order promptly to avoid spoilage.

Full Trolley will not be responsible for spoilage occurring after successful delivery.

  1. DELIVERY POLICY CHANGES

Full Trolley reserves the right to update this Delivery Policy at any time.

Any updates will be posted on this page with a revised date.

  1. CONTACT INFORMATION

If you have any questions regarding delivery, please contact us: